Email notification settings

Sessional sends transactional emails that keep you across your locum admin. Open Notification preferences to see the available categories:

• Booking requests: when a workplace sends you a new request for a shift
• Shift confirmations: the preference category for shift confirmation and cancellation emails
• Invoice reminders: overdue-invoice notices. Some payment-confirmation emails are sent separately from this preference.
• Automatic invoice chasers: on Plus and Pro, eligible overdue invoices can be chased at 14, 21 and 28 days past the due date. Turn this off to stop automatic chasers.
• Document expiry: reminders when a professional document is approaching its expiry date, such as your AHPRA registration or indemnity cover
• Subscription updates: plan changes, trial ending, failed payment. Required.
• Security alerts: account security messages, including password-change notices. Required.
• BAS and super deadlines: quarter-end reminders to review your records.
• Tips and reminders: optional setup and record-keeping reminders.

You control which optional categories you receive from one screen:

1. Open Dashboard > Notification preferences
2. You will see a toggle for each category
3. Switch an optional category off or on
4. Choose Save preferences and wait for Saved

Changing a toggle does not save it. Use Save preferences before leaving the page. Required categories appear locked on. If saving fails, the page shows an error; try again before leaving.

The scheduled document check selects saved documents with expiry dates in the next 30 days, excluding documents already expired. When Document expiry is enabled, it groups the selected documents into an email in expiry order. A recorded digest suppresses another for six days. The reminder uses the dates you entered, so check those against the documents.

Review registration and renewal requirements with AHPRA or your professional board, and insurance dates with your insurer. The reminder is based on your saved document date; it does not establish your registration or insurance status.

The standard optional-email footer has Manage preferences and an unsubscribe link that opens Notification preferences. Sign in if prompted, switch off the category you want to stop, then choose Save preferences. Opening that link alone does not change your settings.

If you have a category-specific link that opens Confirm unsubscribe, check the category named there before confirming. That page changes only the named optional category. You can re-enable it later in Notification preferences and save your changes.

Some emails are essential and are sent regardless of your preferences:

• Email verification: when you create your account or change your email address
• Magic link sign-in and password reset: when you request passwordless or recovery access
• Security alerts: password-change notices
• Subscription updates: trial-ending reminders, failed-payment notices, and plan-change confirmations, because they affect your billing

The in-app notification inbox in your dashboard is also always on. It surfaces operational events, such as a workplace marking an invoice paid, separately from email, so muting an email category never hides those updates from the dashboard.

If you are missing notifications, work through this list:

• Check your spam or junk folder, and move a Sessional email to your inbox to train your provider
• Add [email protected] to your contacts or safe senders list
• Confirm the category is switched on at Dashboard > Notification preferences
• If you recently changed your email address, make sure you verified the new one

If you have checked all of that and email is still not arriving, contact support with the category and approximate time you expected the message.