Terms and conditions

Who you are contracting with

Sessional Australia is a trading name of Sessional Limited, a company incorporated in England and Wales, United Kingdom (Companies House number 17159781), whose registered office is at 128 City Road, London EC1V 2NX, United Kingdom ("Sessional", "we", "us", "our"). Sessional Limited provides the service described in these Terms and is the party you contract with.

As at the date of these Terms, Sessional Limited is a United Kingdom company. It does not have a separate Australian-incorporated subsidiary, an Australian Company Number (ACN), or an Australian Registered Body Number (ARBN). We will update this section if this changes.

Our use of the name "Sessional Australia", an Australian website address, or Australian dollar pricing does not reduce, exclude, or limit any right or remedy you have under the Australian Consumer Law or any other law of Australia that cannot lawfully be excluded. Your rights as an Australian consumer are not affected by the fact that we are incorporated outside Australia.

About these terms

These terms and conditions ("Terms") govern your access to and use of Sessional (sessional.com.au) (the "Service"). By creating an account, or by accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

These Terms, together with our Privacy Policy and Cookie Policy, form the agreement between you and us. If there is any inconsistency between them, these Terms prevail to the extent of the inconsistency, except where a law that cannot be excluded provides otherwise.

The service, and what it is not

Sessional provides software tools for locum and independent healthcare professionals to manage shifts, invoices, expenses, superannuation tracking, GST and BAS readiness, tax planning, professional documents, receipts, credential records, and professional profiles.

Sessional is a software platform only. We are not a recruitment agency, employment agency, employer, host, or marketplace, and we do not take any commission on your work. We are not a labour hire provider and do not supply, place, or on-hire any worker within the meaning of the Labour Hire Licensing Act 2017 (Qld), the Labour Hire Licensing Act 2018 (Vic), the Labour Hire Licensing Act 2017 (SA), or the Labour Hire Licensing Act 2020 (ACT). We do not employ you, do not direct or control your work, and have no obligation to pay you for any work you perform.

Any shift, booking, or engagement arranged with the help of the Service is a contract formed directly between you and the workplace on terms you agree between yourselves. We are not a party to that engagement and accept no liability arising from it.

Eligibility

You must be at least 18 years old and a qualified healthcare professional to use the Service. You are responsible for the accuracy of the information in your account and for keeping it current.

Your account

You are responsible for maintaining the security of your account credentials. You must not share your login details. You must verify your email address before accessing the Service. You may close your account at any time from your account settings or by contacting us.

Subscriptions, billing, trials, and cancellation

Sessional offers Free ($0), Plus, and Pro tiers. Current prices are shown on our pricing page. Paid tiers are billed monthly or annually through our payment processor, Stripe. All prices are in Australian dollars (AUD). Sessional Limited is not currently registered for Australian GST, so we do not charge GST on your subscription. This does not affect the GST on your own invoices to workplaces, which depends on your own GST registration.

Paid tiers include a 14-day free trial. You will not be charged until the trial ends. You can cancel at any time from the billing page, and you keep access until the end of the period you have paid for. You can also pause a paid subscription at any time: while paused, billing stops, your data remains accessible, and you can resume whenever you choose.

We may change our prices or the features included in a tier. If we make a change that materially increases the price you pay or materially reduces the features of a tier you pay for, we will give you at least 30 days' notice by email or in the application before it takes effect, and you may cancel before it takes effect if you do not accept it. A change does not affect a period you have already paid for.

If we stop providing the Service, or a paid feature you rely on, we will give you reasonable notice and refund a pro-rata share of any fees you have paid for the unused part of your current billing period.

Acceptable use

You agree to use the Service lawfully and in accordance with Australian law. You must not use the Service to store or transmit harmful, fraudulent, or misleading information, to infringe any person's rights, or to attempt to access other users' accounts or data. You must not interfere with, disrupt, or attempt to gain unauthorised access to the Service or its infrastructure.

Your data and privacy

You own your data. We process it to provide the Service in accordance with our Privacy Policy, the Privacy Act 1988 (Cth), and the Australian Privacy Principles. You can export your data at any time and request deletion of your account.

Your credentials, compliance sharing, and document storage

You are solely responsible for obtaining and maintaining current registration with the Australian Health Practitioner Regulation Agency (AHPRA) and your National Board, appropriate professional indemnity insurance arrangements as required by section 129 of the Health Practitioner Regulation National Law, and any National Police Check, Working with Children Check, or other state or territory credentialing required for your profession and practice setting. We do not hold, apply for, monitor, or renew any of these for you, and we do not guarantee that any of them are current, valid, or sufficient for any engagement.

Documents you upload (such as AHPRA registration certificates, Working with Children Checks, National Police Checks, indemnity certificates, and training records) are stored securely and are accessible only to you unless you choose to share them. When you create a compliance link or passport, you choose which of your own documents to include and who to send it to.

Compliance on Sessional means collection, not certification. We collect, store, and forward the documents and information you provide, at your direction. We do not verify, validate, certify, or check the authenticity, currency, or accuracy of any document, and we are not a credentialing or background-checking service. Before engaging you, a workplace must independently verify your registration on the national register at ahpra.gov.au and confirm the currency of any insurance, check, or credential with the issuing authority. You are responsible for the accuracy of what you share and for revoking links when appropriate.

Invoicing and send to organisation

Invoices generated through Sessional are your documents. You are responsible for their accuracy and for meeting ATO record-keeping and tax-invoice requirements (including correct ABN and GST treatment where applicable). When you use the "Send to organisation" feature, the invoice is sent by email from [email protected] on your behalf, with your email address as the reply-to. Sessional is not a party to any payment arrangement between you and an organisation.

Invoices are immutable once generated. If you need to correct details, void the invoice and generate a new one.

Booking requests, messaging, and workplaces

Sessional facilitates communication between locums and workplaces through booking requests and messages. We do not verify, endorse, or guarantee any workplace, booking, or employment arrangement. You are responsible for your own engagement decisions, employment checks, and contractual terms.

Messaging with a workplace on a booking is provided as a convenience. You are responsible for the content of your messages. We do not monitor or moderate these conversations.

Tax, GST, BAS, and super tools

The Service's GST, BAS, PAYG, PSI, superannuation, and income tax planning tools provide general information only, calculated from published Australian Taxation Office rates, thresholds, and formulas current as at the date shown. These tools are not a tax agent service or BAS service within the meaning of sections 90-5 and 90-10 of the Tax Agent Services Act 2009 (Cth), Sessional is not registered with the Tax Practitioners Board, and no output should be relied on to work out or satisfy any obligation under a taxation law. You are responsible for verifying all figures before lodging any return or activity statement, and you should consult a registered tax or BAS agent for advice on your circumstances.

Financial information

Any information about superannuation, earnings projections, or savings shown on the Service is general information only. It has been prepared without taking account of your objectives, financial situation, or needs, and is general advice, not personal advice, as those terms are used in section 766B of the Corporations Act 2001 (Cth). Sessional does not hold an Australian Financial Services Licence, and nothing on the Service is a recommendation to acquire, hold, or dispose of any financial product. Before acting on any figure shown, consider whether it is appropriate to your own circumstances and, if you need to, seek advice from a person who holds an Australian Financial Services Licence.

AI assistant and professional judgement

The AI assistant is an optional Plus feature that gives general information grounded in your own Sessional data and our help content. It may be incomplete, out of date, or inaccurate. It is not clinical, professional practice, legal, tax, BAS, or financial product advice, is not a tax agent service or BAS service under the Tax Agent Services Act 2009 (Cth), and is not personal advice under the Corporations Act 2001 (Cth). You must independently check anything the assistant tells you, using a suitably qualified professional or your regulator where appropriate, before relying on it or acting on it.

Nothing on the Service, including shift descriptions, workplace notes, documents, tools, or AI assistant output, is clinical advice or a substitute for your own professional judgement, your profession's code of conduct, or the policies of the workplace where you are working. You remain solely responsible for all clinical decisions and professional conduct during any engagement.

Third-party integrations

Sessional supports optional integrations with third-party providers such as Xero. When you connect an integration, you authorise Sessional to exchange data with that provider on your behalf. You can disconnect any integration at any time from your integrations page.

We do not endorse, warrant, or accept responsibility for third-party services, content, or providers, or for data processed by them once it leaves our systems. Your use of a third-party service is at your own risk and is subject to that provider's own terms and privacy policy, which you must agree to before connecting.

API access (Pro tier)

Pro tier subscribers may generate API keys for personal automation. API keys are for your own use only and must not be shared with third parties. API access is rate limited to 100 requests per minute.

We may revoke API keys at any time for any reason, including suspected abuse such as scraping, redistribution of data, or excessive usage. API access is tied to your Pro subscription. Downgrading to a lower tier automatically revokes all active API keys.

Support tickets (Pro tier)

Pro tier subscribers have access to in-app support tickets. Tickets and their contents are visible to Sessional support staff. We aim to respond within 24 hours, though response times are not guaranteed.

Do not include passwords, payment card numbers, or other sensitive financial details in support tickets. If we need to verify your identity, we will use secure methods outside the ticketing system.

Intellectual property

We own, or are licensed to use, all intellectual property rights in the Service, including its software, design, text, and branding. We grant you a personal, non-exclusive, non-transferable, revocable right to use the Service for its intended purpose while your account is active. You must not copy, modify, resell, reverse engineer, or create derivative works from the Service, except to the extent the law does not allow us to prevent it.

You keep all intellectual property rights in the content and data you upload. You grant us a non-exclusive licence to host, store, process, and display that content only as needed to provide the Service to you. If you send us feedback or suggestions, you agree that we may use them without any obligation to you.

Consumer guarantees (Australian Consumer Law)

Our Service comes with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)). Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy conferred on you by the Australian Consumer Law or by any other law that cannot lawfully be excluded, restricted, or modified. Where a term of these Terms is inconsistent with such a guarantee, right, or remedy, the guarantee, right, or remedy prevails to the extent of the inconsistency.

For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Disclaimers

Except for the guarantees, rights, and remedies referred to in the section headed "Consumer guarantees" above, the Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we exclude all other conditions, warranties, and representations, whether express, implied, statutory, or otherwise, including any implied warranty of fitness for a particular purpose or of uninterrupted or error-free operation. We do not warrant that the Service will always be available, secure, or free from errors, or that the information it generates is complete or accurate for your circumstances. Nothing in this section excludes, restricts, or modifies any consumer guarantee that cannot lawfully be excluded.

Limitation of liability

To the extent the Service fails to comply with a guarantee under the Australian Consumer Law that cannot be excluded, but our liability for that failure can be limited by law, our liability is limited, at our option, to re-supplying the affected Service or paying the cost of having the affected Service re-supplied.

Subject to that, and subject to any right or remedy you have that cannot lawfully be excluded, restricted, or limited:

• we are not liable for any indirect, incidental, special, or consequential loss, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with these Terms or your use of the Service; and
• our total aggregate liability arising out of or in connection with these Terms or the Service, whether in contract, in tort (including negligence), under statute, or otherwise, is limited to the total fees you have paid us for the Service in the 12 months before the event giving rise to the claim.

Nothing in this section limits liability that cannot lawfully be limited, including liability under a non-excludable consumer guarantee beyond what section 64A of the Australian Consumer Law permits, or liability for death or personal injury caused by our negligence, or for fraud.

Your indemnity

You indemnify us against all claims, losses, costs (including reasonable legal costs), and liabilities we reasonably incur arising from a third-party claim connected to your breach of these Terms, your unlawful use of the Service, your engagements with any workplace, or your negligence or wilful misconduct. This indemnity does not apply to the extent the claim, loss, cost, or liability was caused by our own breach of these Terms or our own negligence, and it is reduced to the extent that our act or omission contributed to the loss.

Suspension and termination

You may stop using the Service and close your account at any time.

We may suspend or terminate your access if you materially breach these Terms and do not remedy the breach within 14 days of us notifying you, if the breach cannot be remedied, or if you become insolvent. We may suspend access immediately, without prior notice, where we reasonably believe there is a safety, fraud, security, or legal risk, or where we are required to by law. Where we suspend or terminate, we will act reasonably and, unless the law or the circumstances prevent it, tell you why.

If we terminate your paid subscription for a reason other than your breach, we will refund a pro-rata share of any fees you have paid for the unused part of your current billing period. On termination you may export your data for a reasonable period before it is deleted in accordance with our Privacy Policy.

Changes to these terms

We may update these Terms from time to time, for example to reflect changes to the Service, our business, or the law. We will notify you of material changes by email or through a notice in the application at least 30 days before they take effect, unless a change is required sooner by law or to address a security or legal risk. If you do not accept a material change, you may cancel your subscription and stop using the Service before the change takes effect. Continued use of the Service after the change takes effect means you accept the updated Terms.

Complaints and dispute resolution

If you have a concern or complaint, contact us first at [email protected] so that we can try to resolve it. We aim to acknowledge complaints promptly and to work with you in good faith to sort them out.

If a dispute is not resolved, you and we agree to try in good faith to resolve it by negotiation for at least 30 days before starting court proceedings. This does not apply where a party needs urgent interlocutory relief, and it does not stop you from making a complaint to, or seeking help from, the Australian Competition and Consumer Commission, a state or territory consumer protection agency, or any other regulator, at any time. Nothing in this section limits your rights under the Australian Consumer Law.

General

Entire agreement. These Terms, together with the Privacy Policy and Cookie Policy, are the entire agreement between you and us about the Service, and replace any earlier agreements, representations, or understandings.

Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable, it is severed or read down to the minimum extent necessary, and the remaining provisions continue in full force.

No waiver. A failure or delay by either party in exercising a right under these Terms does not waive that right. A waiver is only effective if it is given in writing.

Assignment. We may assign, novate, or transfer our rights and obligations under these Terms to another entity, including as part of a sale, merger, or reorganisation, by giving you notice, provided your rights under these Terms are not materially reduced. You may not assign or transfer your rights or obligations without our prior written consent.

Force majeure. Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disaster, government action, epidemic, or failure of power or telecommunications networks. This does not excuse an obligation to pay money already due.

No partnership or agency. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us, or between you and any other user, and neither party may bind the other.

Notices. We may give you notice by email to your registered address or by a notice within the application, and that notice is treated as given when sent. You must send legal notices to us at [email protected] or to our registered office.

Survival. Any provision that by its nature is intended to continue after termination, including those on intellectual property, consumer guarantees, disclaimers, limitation of liability, indemnity, and accrued payment obligations, survives termination or expiry of these Terms.

Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by the laws of New South Wales, Australia.

You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts of Australia. Because this jurisdiction is non-exclusive, it does not prevent you or us from bringing proceedings in any other court of competent jurisdiction.

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or under any other law of Australia that cannot lawfully be excluded, restricted, or modified. To the extent any term purports to do so, it applies only so far as the law allows, and this section prevails over any inconsistent term.

Contact

Sessional Australia, a service of Sessional Limited (company no. 17159781)
Registered office: 128 City Road, London EC1V 2NX, United Kingdom
Email: [email protected]