Help centre | Reference desk

How can we help?

Step-by-step guides for every feature in Sessional, written for Australian healthcare locums. Pick a topic below, search from the sidebar, or ask Sandy a plain-English question about your own work.

Browse by topic | 9 areas

Find the right reference shelf.

9
Topic areas, from getting started to compliance
71
Step-by-step guides, written for Australian locums
10
AHPRA professions the product is built around
24h
A real person replies if you still need a hand

Shelf 01

Getting started

Set up your account, build your profile, and meet Sandy.

Shelf 02

Shifts and bookings

Track every shift, handle requests, and keep your calendar in sync.

01

Managing shifts

Track shifts from offered through to paid. Search, filter, batch invoice, and export to CSV.

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02

Bulk shift CSV import

Download the template, check rows, and review created or skipped shifts.

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03

Editing and deleting shifts

Correct times and pay details, record actual hours, understand invoice locks, or remove an unwanted offered or confirmed shift.

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04

Choosing a shift rate basis

How daily, hourly, per-session, and percentage-of-billings rates calculate the total when you log or edit a shift.

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05

Booking requests

How workplaces send you requests, how the sender confirms them by email, and how you accept or decline.

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06

Messaging a workplace

Keep booking conversations on-platform. The workplace writes from its booking link with no account, you reply from your dashboard, and the thread stays with the booking.

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07

Booking schedules

Bundle the shifts you have agreed with a workplace into one schedule, send a PDF plus a no-account link to acknowledge the terms, and withdraw the link if it goes astray.

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08

Availability calendar

Full-day and half-day availability, block-out date ranges, and auto-booking from confirmed shifts.

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09

Calendar sync

Subscribe Google Calendar, Outlook, or Apple Calendar to an iCal feed of your confirmed and delivered shifts.

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10

Cancellation protection

Set notice periods, generate cancellation-fee invoices, apply profession-specific default terms, and waive fees.

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11

Locum directory

How workplaces find you by postcode, specialty, or name. Pagination, radius search, and visibility controls.

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12

Workplaces and organisations

Save the workplaces you work with: contact details, addresses and notes, reused when you log shifts and send invoices.

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Shelf 03

Invoicing and getting paid

Raise GST-aware invoices, chase late payers, and reconcile every dollar.

01

Invoicing

Generate GST-aware PDF invoices in AUD, batch multiple shifts, send to workplaces by email, and void and replace.

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02

Import your free-tool invoice

Bring the invoice from the public template into your account as a draft, without sending it.

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03

Money overview

Understand outstanding invoices, paid totals and the links to expenses, earnings and tax.

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04

Workplace signed links

30-day signed URLs on every invoice and booking email. Workplaces mark paid, raise disputes, or view detail without creating an account.

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05

Auto-chasers

On Plus and Pro, eligible overdue invoices are chased in the day 14, 21 and 28 windows with the invoice PDF attached. See when they send and how to turn them off.

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06

Shift pay-check

Mark every bank, agency, or PAYG shift as paid correctly, paid short, or not paid yet. Cross-employer reconciliation no single payslip portal gives you.

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07

Medicare direct billing

How bulk-billing and direct-billing arrangements flow through your shift income and the invoices you raise.

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08

Agency vs direct billing

The trade-offs between agency placement and billing a workplace direct, and the different tax and super treatment that follows each.

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09

Agency and PAYG tracking

How to log shifts when you work through an agency or as PAYG, the three billing modes, and how the tax reserve handles each.

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10

Medicare billing guide

Review Medicare billing guidance and the records to check when discussing a GP placement with a workplace.

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11

Thomas and Naaz: payroll tax

The Thomas and Naaz payroll tax cases, state GP relief, and the questions to raise before agreeing a contractor GP service-fee arrangement.

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Shelf 04

Tax, GST and super

Plan tax, track GST and BAS readiness, and stay on top of super.

01

Tax planning

Estimate tax from realised income in one Australian financial year, with future confirmed work separated as a forecast. Trusts are not modelled.

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02

Expenses and cents-per-km

Log expenses across profession-aware categories, ATO cents-per-km motor expenses, receipt uploads, and CSV export.

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03

Earnings forecast

Recorded shift values, paid cancellation fees and a reserve estimate on received contractor income, with date filters and CSV export.

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04

BAS readiness

Prepare quarterly BAS totals from live invoices and recorded expenses, with draft, voided, and unclassified amounts handled separately.

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05

Super guarantee

Compare estimated Super Guarantee with the payments you record, grouped by income source. The labels are planning aids, not legal determinations.

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06

PSI diagnostic

Review recorded income streams against the four Personal Services Business test questions, and prepare the evidence to discuss with your tax agent.

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07

Trusts and PSI

How PSI attribution applies to trusts, why agency-sourced locum work affects the unrelated clients test, and why no trust calculation is provided.

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08

Xero integration

Sync now sends contacts, invoices and expenses to your Xero organisation and checks payment status back in Sessional. Pro feature.

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09

Advanced reporting

Income trends, expense breakdown, workplace analysis and invoice status for any date range, with charts and CSV export. Pro feature.

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Shelf 05

AHPRA and compliance

Keep registration, credentials, and documents current and shareable.

Shelf 06

Account and settings

Manage billing, notifications, referrals, and your data.

Shelf 07

Free tools

Quick calculators and templates you can use without signing in.

Shelf 08

Rate benchmarks

Indicative 2026 rate ranges by profession and state.

Shelf 09

Become a locum

Starter guides to going independent in your profession.

Quick answers

Using the help centre

Frequently asked questions

Where should I start with Sessional?
Start with Account and sign-in, Your profile, and Managing shifts. Those guides cover access, the information used across the product, and the shift ledger that feeds invoicing and finance tools.
How do I correct a shift I logged?
Open Editing and deleting shifts. It explains which details can change, how to record actual hours, when an invoice locks the shift, and when deletion is available.
Does Sessional verify compliance or financial information?
No. Sessional records and shares information you provide and performs product calculations from it. It does not verify documents, payments, agreements, tax positions, or regulatory compliance.