Help centre | Reference desk

How can we help?

Step-by-step guides for every feature in Sessional, written for Australian healthcare locums. Pick a topic below, search from the sidebar, or ask Sandy a plain-English question about your own work.

Browse by topic | 9 areas

Find the right reference shelf.

9
Topic areas, from getting started to compliance
67
Step-by-step guides, written for Australian locums
10
AHPRA professions the product is built around
24h
A real person replies if you still need a hand

Shelf 01

Getting started

Set up your account, build your profile, and meet Sandy.

Shelf 02

Shifts and bookings

Track every shift, handle requests, and keep your calendar in sync.

01

Managing shifts

Track shifts from offered through to paid. Search, filter, batch invoice, and export to CSV.

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02

Editing and deleting shifts

Correct times and pay details, record actual hours, understand invoice locks, or remove an unwanted offered or confirmed shift.

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03

Choosing a shift rate basis

How daily, hourly, per-session, and percentage-of-billings rates calculate the total when you log or edit a shift.

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04

Booking requests

How workplaces send you requests and how you accept, decline, or let them expire.

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05

Messaging a workplace

Message a workplace about a booking on-platform. They reply with no account; the conversation stays tied to the booking.

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06

Booking schedules

Bundle the shifts you have agreed with a workplace into one schedule, send a PDF plus a no-account link to acknowledge the terms, and withdraw the link if it goes astray.

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07

Availability calendar

Full-day and half-day availability, block-out date ranges, and auto-booking from confirmed shifts.

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08

Calendar sync

Export confirmed shifts to Google Calendar, Outlook, or Apple Calendar via an iCal feed.

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09

Cancellation protection

Set notice periods, generate cancellation-fee invoices, apply profession-specific default terms, and waive fees.

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10

Locum directory

How workplaces find you by postcode, specialty, or name. Pagination, radius search, and visibility controls.

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11

Workplaces and organisations

Save the workplaces you work with. Contact details, auto-fill for bookings and invoices, and notes.

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Shelf 03

Invoicing and getting paid

Raise GST-aware invoices, chase late payers, and reconcile every dollar.

01

Invoicing

Generate GST-aware PDF invoices in AUD, batch multiple shifts, send to workplaces by email, and void and regenerate.

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02

Workplace signed links

30-day signed URLs on every invoice and booking email. Workplaces mark paid, raise disputes, or view detail without creating an account.

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03

Auto-chasers

Unpaid invoices chase themselves at day 14, 21, and 28 past due, with the original PDF attached. See when they send and how to turn them off.

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04

Shift pay-check

Mark every bank, agency, or PAYG shift as paid correctly, paid short, or not paid yet. Cross-employer reconciliation no single payslip portal gives you.

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05

Medicare direct billing

How bulk-billing and direct-billing arrangements flow through your shift income and the invoices you raise.

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06

Agency vs direct billing

The trade-offs between agency placement and billing a workplace direct, and the different tax and super treatment that follows each.

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07

Agency and PAYG tracking

How to log shifts when you work through an agency or as PAYG, the three billing modes, and how the tax reserve handles each.

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08

Tripled bulk-billing incentive

What the tripled bulk-billing incentive means for GP income and the patients it applies to, and how it shows up in your earnings.

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09

Thomas and Naaz: payroll tax

How the Thomas and Naaz decision affects payroll tax on contractor GP service-fee arrangements, and what it means for your engagements.

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Shelf 04

Tax, GST and super

Plan tax, track GST and BAS readiness, and stay on top of super.

Shelf 05

AHPRA and compliance

Keep registration, credentials, and documents current and shareable.

Shelf 06

Account and settings

Manage billing, notifications, referrals, and your data.

Shelf 07

Free tools

Quick calculators and templates you can use without signing in.

Shelf 08

Rate benchmarks

Indicative 2026 rate ranges by profession and state.

Shelf 09

Become a locum

Starter guides to going independent in your profession.

Quick answers

Using the help centre

Frequently asked questions

Where should I start with Sessional?
Start with Account and sign-in, Your profile, and Managing shifts. Those guides cover access, the information used across the product, and the shift ledger that feeds invoicing and finance tools.
How do I correct a shift I logged?
Open Editing and deleting shifts. It explains which details can change, how to record actual hours, when an invoice locks the shift, and when deletion is available.
Does Sessional verify compliance or financial information?
No. Sessional records and shares information you provide and performs product calculations from it. It does not verify documents, payments, agreements, tax positions, or regulatory compliance.