Complimentary access and invited trials

From time to time we hand out a free upgrade by invitation. There are two flavours, and they behave a little differently.

• Invited trial: you redeem an invite link and land on the Plus plan in trial mode for a set period without entering card details. After the trial ends, your account moves to Free unless you have subscribed or have complimentary access.
• Complimentary access: access granted by Sessional. It can be Plus or Pro and may have an expiry date or no set expiry. An administrator can change the grant.

An invited trial without a Stripe subscription does not start subscription billing when it ends. If you have separately subscribed, check that subscription on Billing rather than assuming that a complimentary grant stops its charges.

Open Billing to see Current plan and the Feature access grid. These show the plan whose features currently apply. Invited trials start on Plus; a separate complimentary grant can be Plus or Pro.

The scheduled checks send expiry reminders for access with a recorded end date:

• Complimentary access without a Stripe subscription: reminders when the expiry falls within seven days and within one day.
• Invited trial without complimentary access: a reminder within three days of expiry, followed by an email if the expiry check moves the account to Free.

These use Subscription updates, a required email category. See notification preferences for the categories. Check your grant details and inbox yourself too; the reminder windows do not promise an exact delivery time. Successful conversion to a Stripe subscription clears the complimentary grant.

When a dated complimentary grant expires, it stops granting paid features. The scheduled check moves an expired grant without a Stripe subscription to Free. Where a Stripe subscription exists, its billing state determines access instead.

• Saved records stay: the downgrade changes subscription access and does not delete your shifts, invoices or documents.
• Free limits apply: up to five shifts and five self-invoiced invoices per calendar month.
• Paid features depend on the current plan: use the Feature access grid on Billing to check which features are enabled.

After subscribing, allow the Billing page to update before checking access again. If it still shows the wrong plan, contact support with the plan you selected and the date of checkout.

Open Billing before your access ends. Invited trials have checkout options. A manually managed plan may instead show a message asking you to contact support to change it. Compare tiers on the pricing page before choosing.

Check the checkout trial and first-charge date before confirming. Do not assume unused complimentary time will be added to a paid subscription. If your invitation and the account display disagree, include the invitation details in your support message.