Complimentary access and invited trials

From time to time we hand out a free upgrade by invitation. There are two flavours, and they behave a little differently.

• Invited trial: you redeem an invite link and land on the Plus plan in trial mode for a set number of months, with no card on file. When the trial reaches its end date, your account moves to the free plan unless you have subscribed.
• Complimentary access: a longer-running gift of Plus, again with no card on file, often used for beta testers, founders and conference handouts. It runs to a fixed end date that we set when we grant it.

What both share: you get the full Plus feature set while it lasts, there is no payments-provider billing record (so no receipts are generated), and there is a defined end date rather than an open-ended free ride.

Your billing page shows the current plan and a feature-access grid. While complimentary access or an invited trial is live, the plan reads as Plus and the Plus features are switched on: expense and mileage logging, the document store, the tax planner, payment tracking with auto-chasers, calendar exports and the rest. There is nothing to pay and no payment method required for the access itself.

We give you fair warning by email so the change never comes as a surprise.

• Complimentary access: a heads-up email seven days before the end date, then a final reminder the day before. Each one states the exact date in plain language.
• Invited trial: a reminder three days before the trial ends, and a confirmation on the day if the account moves to the free plan.

These reminders ride on the subscription updates notification category, which is a required category, so the emails reach you regardless of your other notification preferences. If you subscribe through the billing page before the end date, the access simply continues as a paid plan and the reminders stop.

On the end date, a daily job moves your account to the free plan. Your data and your full history stay exactly where they are: only the paid features pause until you subscribe. Concretely:

• Stays: your shifts, invoices, workplaces, profile, public listing, the in-app inbox, CSV data export, and self-invoiced PDFs (the free plan allows up to five shifts and five self-invoiced PDF invoices per calendar month).
• Pauses: expense and mileage logging, the document store, the ATO tax planner, payment tracking and auto-chasers on overdue invoices, booking confirmations, calendar exports, the AI assistant and the compliance passport. On Pro, Xero sync, the REST API, advanced reporting and priority support pause too.

Subscribing afterwards restores everything immediately. There is no waiting period and nothing to re-import: your shifts, invoices and documents are all still there, the paid features simply switch back on.

If you want to stay on Plus, subscribe from the billing page any time before the end date and you carry straight on. Compare what each tier includes on the pricing page. If you believe your complimentary access should not have an end date, write to us before it lapses and we will take a look.